you- -- the way to help me -- >> by declining answers -- >> the way you can help me is by disconnecting my service. >> how is that helpingous? >> that's what i want. >> that guy was also fired. comcast admits its customer service is not ideal but says it may take a while before they're known for a great customer experience. >> and between now and then we're led to believe that snapping up time warner is going to make themg$ better, another gem of a place. >> comcast, time warners. how many blanks do you get. >> it's comcastic.