individuals that their hearts are filled with hatred, we see something, we say something, then we squash it. >> in this particular circumstance, you have somebody who has a hate filled heart and it's ambushing people outside of a dollar general. it is not something where you see something or you say something, maybe prior acts or certainly any kind of speech prior, or anything on social media will obviously discover more in the coming hours and days. but in addition to these healing spaces that you speak, of does it mean stricter mental illness guidelines, does it mean florida -- is there any concrete action you would like to see? >> for us, the first thing to deal with is showing those who've lost loved ones that we are here for them. that is our first responsibility. and after we allow the healing process to take place, these necessary conversations that you are referring to and others