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Four Steps to Making a Better Contact Agent Experience

Delivering exceptional support continues to be the outlier as opposed to the norm.

United-kingdom , Matthew-dixon , Google , Call-center-agent-skills , Compliance-mandates-for-contact-centers-to , Contact-centers , Effortless-experience , Customer-experience , Cx , Cxm , Call-centers , Tue-sottrup

Is the Paper Contract Dead?

Brands that hop on the smart contract train can discover many bottom-line benefits. Learn about the advantages (and the limitations) of smart contracts.

Arizona , United-states , California , Kozyak-tropin-throckmorton , Tony-hawk , Louis-vuitton , Mitchell-amador , Taco-bell , Tal-lifshitz , Miami-based-kozyak-tropin , What-brands-need , Ethereum-remix

Does Your Omnichannel Program Support Knowledge Management?

The knowledge management infrastructure used by businesses needs to be omnichannel, but far too often, it still isn’t.

Library-model , Unleash-your-omnichannel-content , Cxm , Omnichannel-marketing , Knowledge-and-findability , Customer-self-service-portals , Patrick-bosek , Customer-support , Digital-experience , Dxm ,

Is the Google Ad Monopoly Real?

Monopolies, missing money, collusion — oh my! Learn how Google rose to dominance in the digital ad space, and what it could mean for marketers going forward.

Germany , Arkansas , United-states , Australia , United-kingdom , South-dakota , Idaho , Missouri , Texas , Kentucky , Indiana , North-dakota

Marketing Challenges With the 99%: SMBs

Most marketers focus on selling to big businesses and ignore the little guys. But could small businesses be the key to some hidden gold?

Yogi-berra , Us-small-business-administration-office-of-advocacy , Yelp , Linkedin , National-association-of-insurance-commissioners , Business-administration , What-marketers-need , Know-about-intuit , James-webb-space-telescope , National-association , Insurance-commissioners , Standard-industrial-classification

IPG Elevates Jackie Stevenson to Chief Growth Officer in EMEA

IPG Elevates Jackie Stevenson to Chief Growth Officer in EMEA
cmswire.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from cmswire.com Daily Mail and Mail on Sunday newspapers.

New-york , United-states , Brooklyn , United-kingdom , London , City-of , Brazil , Edinburgh , Tom-cunningham , Weber-shandwick , George-bryant , Jack-morton

Marketing Teams Are Designed to Be Remote-First

Marketing teams have three built-in advantages in a remote-first world.

Marketers-are-technology , What-martech-buyers-need , Know-about-products , Customer-experience , Marketers , Cxm , Remote-work , Ruben-ugarte , Digital-marketing , Dxm ,

Digging Into Composable DXP Hopes, Realities

Composable digital experience platforms aim to bridge the gap between digital technology experiences.

R-ray-wang , Gartner-inc , Companies-desire , Gartner , Constellation-research , Can-composable , What-composable , Customer-experience , Cxm , Monolith-architecture , Composable-dxp , Composability

Will Web3 Repeat the Same Mistakes as Web2?

The internet as we currently know it has a few problems and, if we’re not careful, Web3 could make the same mistakes.

United-states , Americans , Accessibe-basile , Meta-williams , Sharad-varshney , Corey-dade , Cryptopunks-nfts , Josh-basile , Maxine-williams , Chris-tompkins , Google , Instagram

Against All Odds, Snapchat Is Thriving — Here's Why

The company withstood Facebook’s best swing — now it’s growing fast again. Here’s why.

Saudi-arabia , United-states , India , Netherlands , United-kingdom , America , Bigtechnology-alex-kantrowitz , Alex-kantrowitz , Cnbcovertime , Instagram , Twitter , Facebook