New partnership mobilizes AI and enterprise information management to tackle inbound communications challenge Media Macro 4 and Charta Porta to offer automated ‘virtual mailroom’ solution Crawley, UK, February 3, 2021 – A new partnership between Macro 4, a division of UNICOM® Global, and Charta Porta, a value-added consultancy which specializes in document automation technologies, marries AI-driven Natural Language Processing (NLP) with Macro 4’s enterprise information management (EIM) suite. This creates an intelligent automated solution for handling the influx of inbound email, SMS, social media and other digital correspondence that overwhelms many businesses today. By automating slow, manual processing, the solution can supercharge response rates, boost customer service and enhance the customer experience while driving back-office efficiencies. Personal or sensitive data within inbound correspondence is automatically identified, allowing the correct retention, security and access rights to be applied to individual messages, complete with data redaction, in line with data privacy regulations.